Warranty Overview
We offer you a real warranty that you can rely on. We have sourced the best products that offer you the warranties you’d expect on all full post sale hardware items purchased from our store. Unlike many competitors who typically offer a 1 year warranty, our warranty periods are usually multiyear and as long as lifetime on some products.
It is important to note that the warranty does not include restoration of your personal data including software applications, emails, or any other data. It
is extremely important to backup your data. Contact us on 07 3421 3200 and we’ll gladly assist you with advice as to how to back up your data.
All rights provided under your Computer Alliance warranty are in addition to any rights you have as a Consumer under the Australian Consumer Law. Computer
Alliance Pty Ltd, 1517 Logan Road, Mt Gravatt QLD 4122, Ph. 07 3421 3200 provide this warranty.
How to have your faulty product fixed or replaced
If you experience a problem with any product purchased from Computer Alliance, please contact our service department on 07 3421 3200. It is wise to contact us by phone before returning the product in case we can resolve the issue over the phone.
When you return a suspected faulty product to us, we will test it for the fault described. It is important you provide us a detailed and accurate description of the fault to let us replicate the problem. In cases where no fault is found, we may charge you for diagnostic work to cover our cost.
Where a product is confirmed to be faulty, we may repair, replace, or refund the product depending on the circumstances. We maintain considerable “buffer” stock in our warehouse so we can immediately replace most item with a similar or identical item. Under some situations we may need to send your product back to the manufacturer for repair and in those cases we may not be able to provide you with an immediate replacement.
Hardware compatibility problems are common in the IT industry. This is where various products are not faulty but may not work well together. If you are affected by this circumstance we will attempt to identify and resolve your issue as a matter of courtesy by offering an alternative product to avoid the compatibility problem. Depending on the condition and age of the product to be returned, we may need to apply a restocking fee to cover some of our costs.
Shipping and on-site warranty
Our warranties are typically return to base, where you are responsible for returning the faulty product to us and to pay shipping costs where necessary. In most cases if you ship a faulty product back to us we will be happy to pay costs for shipping of the replacement product back to you.
Where you have purchased an on-site warranty we will be able to arrange a technician to visit you onsite to resolve the issue at no additional cost. In some cases it may be necessary for that technician to return the product to a service centre for further work, but in those cases there will be no cost to return the product back to you.
Manufactures Warranties
We sell products where the manufacturer provides direct customer support, such as Notebook, Tablets, Monitors, Printers, Cameras, and Networking products.
Some products may need to be sent back to the manufacturer for repair before being returned to you. You are welcome to drop such products into our service centre, but in some cases processing time may be less if you return the product directly to the manufacturers service centre.
If you are unsure who would be best to contact for support about any product we sell, please contact our service department.
