Business Services and Support

Computer Alliance is a leading small and medium business solution provider offering a range of IT solutions for your business needs. 

As an end-to-end IT services provider, we can provide IT hardware solutions, maintain and monitor your IT environment on a continuous basis, provide ongoing audits of your IT infrastructure and support services. Our Managed Services will take the worry out of IT and help you focus on your business and your customers.

On-Site Warranty

Desktop Onsite Warranty:

Computer Alliance offer a Desktop onsite warranty through a third party contractor called National Warranty Services (NWS), for any and all desktop systems that have a value of $5000 or less. NWS can send a qualified Computer Technician to your home or workplace to fix the problem (depending on your location to the nearest service agent). If the problem can’t be fixed onsite they will take the machine back to their workplace for further diagnostics.

For more information on NWS please visit their website: http://www.nationalwarranties.com.au/


Notebook Extended Warranty:

Also through National Warranty Services (NWS), Computer Alliance is able to offer a range of notebook extension warranties. NWS will arrange for a courier collection and return service if the notebook should fail within the extended warranty period (Only available for Notebooks). The extended warranty period starts after the manufactures warranty has expired.

For more information on NWS please visit their website: http://www.nationalwarranties.com.au/

Warranty Overview

We offer you a real warranty that you can rely on. We have sourced the best products that offer you the warranties you’d expect on all full post sale hardware items purchased from our store. Unlike many competitors who typically offer a 1 year warranty, our warranty periods are usually multiyear and as long as lifetime on some products.

It is important to note that the warranty does not include restoration of your personal data including software applications, emails, or any other data. It is extremely important to backup your data. Contact us on 07 3421 3200 and we’ll gladly assist you with advice as to how to back up your data.

All rights provided under your Computer Alliance warranty are in addition to any rights you have as a Consumer under the Australian Consumer Law. Computer Alliance Pty Ltd, 1517 Logan Road, Mt Gravatt QLD 4122, Ph. 07 3421 3200 provide this warranty.

How to have your faulty product fixed or replaced

If you experience a problem with any product purchased from Computer Alliance, please contact our service department on 07 3421 3200. It is wise to contact us by phone before returning the product in case we can resolve the issue over the phone.

When you return a suspected faulty product to us, we will test it for the fault described. It is important you provide us a detailed and accurate description of the fault to let us replicate the problem. In cases where no fault is found, we may charge you for diagnostic work to cover our cost.

Where a product is confirmed to be faulty, we may repair, replace, or refund the product depending on the circumstances. We maintain considerable “buffer” stock in our warehouse so we can immediately replace most item with a similar or identical item. Under some situations we may need to send your product back to the manufacturer for repair and in those cases we may not be able to provide you with an immediate replacement.

Hardware compatibility problems are common in the IT industry. This is where various products are not faulty but may not work well together. If you are affected by this circumstance we will attempt to identify and resolve your issue as a matter of courtesy by offering an alternative product to avoid the compatibility problem. Depending on the condition and age of the product to be returned, we may need to apply a restocking fee to cover some of our costs.

Shipping and on-site warranty

Our warranties are typically return to base, where you are responsible for returning the faulty product to us and to pay shipping costs where necessary. In most cases if you ship a faulty product back to us we will be happy to pay costs for shipping of the replacement product back to you.

Where you have purchased an on-site warranty we will be able to arrange a technician to visit you onsite to resolve the issue at no additional cost. In some cases it may be necessary for that technician to return the product to a service centre for further work, but in those cases there will be no cost to return the product back to you.


Manufactures Warranties

We sell products where the manufacturer provides direct customer support, such as Notebook, Tablets, Monitors, Printers, Cameras, and Networking products.

Some products may need to be sent back to the manufacturer for repair before being returned to you. You are welcome to drop such products into our service centre, but in some cases processing time may be less if you return the product directly to the manufacturers service centre.

If you are unsure who would be best to contact for support about any product we sell, please contact our service department.

Service and Technical Support

Let us begin with our promise to you in relation to your technical support enquiry. We will:

  • Adopt a customer friendly attitude towards you;

  • Ensure a technically proficient staff member manages your enquiry;

  • Communicate with you in order to understand exactly what it is you’re seeking us to do for you.

    Now let us begin to help you with your enquiry,

    1. A copy of the INVOICE or INVOICE NUMBER must be provided for service and support to commence.

    2. Please call our Service Department on (07) 3421 3200 and push 2 during our normal trading hours, or bring in your computer or product to our service department.

Phone Support:

Available during standard business hours. Assist in basic diagnoses of issues or advice on support and warranty

Return-to-Base :

All machines are covered with a return to base warranty at Computer Alliance.

On-site Support :

Available at current rates or with purchased on-site support

Please note:

  1. Service is inclusive of parts and labour, but does not include software issues and re-installation or configuration of the customer’s software.

  2. If the computer or product proves to be not faulty or affected by any of the above, then Computer Alliance may charge the customer a minimum service fee of $45, payable on pick up of the computer or part.

  3. Data is not included under warranty. It is the customer’s responsibility to ensure data is backed up as Computer Alliance is not responsible for data loss.

    Supply of Invoice

    In order for Computer Alliance to effectively support you with your technical issue, we ask that all customers provide an INVOICE NUMBER of their purchased computer or product, prior to commencement of telephone support. If an invoice number is not provided then Computer Alliance reserves the right to refuse service and technical telephone support.

    What is an INVOICE NUMBER?

    Troubleshooting by Phone

So we can efficiently manage your enquiry and avoid unwanted delays we kindly ask that before bringing your computer or product in to our service department that you call our Service and Technical Support department to undertake troubleshooting on 07 3421 3200

Support from the Manufacturer

We sell products where the manufacturer provides direct customer support, such as Notebook, Tablets, Monitors, Printers, Cameras, and Networking products.

When a problem arises with these products, you have the option to contact either Computer Alliance or the manufacturers support service. In some cases, the manufacturer may possess specialist support knowledge relating to the product and may be able to provide more effective phone support.

For warranty claims, some products may need to be sent back to the manufacturer for repair before being returned to you. You are welcome to drop such products into our service centre, but in some cases processing time may be less if you return the product directly to the manufacturers service centre.

If you are unsure who would be best to contact for support about any product we sell, please contact our service department.

Warranty Phone Numbers

ProductContactPhone
AcerAcer Service Centre1300 365 100 or1300 362 328
ASUSASUS Support1300 278 788 or 02 879 932 76
BelkinBelkin1800 235 546
BENQBENQ Support Line1300 130 336
BillionBillion Support Line08 7071 3886
BrotherBrother Product Support02 887 560 00
CanonCanon Helpline13 13 83
Data RecoveryOntrack1800 872 256 or 3255 1199
Eaton PowerWareEaton Support1300 303 059
EpsonEpson Technical support (Service/DOA)1300 361 054
Fix My LaptopFix My Laptop1300 364 229
Hewlett PackardCustomer Care Centre13 13 47
HitachiAWA Technology1800 022 178
IBMIomega Service Centre1300 130 426
Kaiser BassMedia Play with HD Tuner [Lako Pacific] (Dvico)1300 302 306
Kaspersky AntiVirusKaspersky (Local Support 8:00am to 6:00pm AEST - Business Days)1300 762 833
LGService Centre1300 542 273 or 1800 687 955
Linksys/CiscoLinksys1800 605 971
Linksys/CiscoSmall Business Product Support1800 605 731
LogitechLogitech Technical Support1800 025 544
MicrosoftMicrosoft13 20 58
MitsubishiService Enquiries1300 651 808
MSIMSI Warranty Support02 9748 0070
NetcommNetcomm Support Line(07) 3102 8870
NetgearSupport Line1800 787 638 or 1300 361 254 or 02 811 768 00
PC CilliamTrend Micro1300 305 289 (7am-7pm Business Days)
PhillipsSupport Centre1300 363 391
Phillips (Monitors)Support Service1300 906 047
Pinnacle ProductsLako1300 302 306
PlantronicsOptus or Telstra1800 793 150 or 1800 428 526
PowerwareEaton Services1300 303 059
RazerReturn to Computer Alliance3421 3200
Samsung (Samtron)Service Centre1300 362 603
Seagate (Firmware:Recovery)Seagate1800 147 201
SennheiserAustralian Support02 9910 6700
SonyService Enquiries1300 137 669
Thor Tech (Power Boards)Thor Technologies1300 766 140
ToshibaSupport Centre13 30 70
TP LinkTech Support1300 875 465
Trend MicroInternet Security1300 730 160
WacomSupport/Service02 9422 6700
Western DigitalAustralian Support1800 429 861