Pickup and Return Service offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes pickup, offsite repair, materials and parts, labor, and return shipping costs.
Enjoy door-to-door service: HP provides door-to-door service that includes pickup, repair of the defective product, and return of the operational product.
Reduce your costs: For products in non-critical environments, Pickup and Return Service offers a reliable, lower-cost alternative to onsite support.
Get high-quality support: HP’s expert technicians have the tools and resources to repair your equipment properly.
Remote problem diagnosis and telephone support
Prepaid shipment to HP repair center
3-5 business day offsite repair
Prepaid return shipment
|Service Type:||Pickup and return|
|Response time:||Repaired within 3-7 business days|
|Coverage window:||Standard workdays - 9 hours|
|Place of service:||Offsite|
|Service method:||Depot repair|
|Logistics options:||Courier pick up and return|
|Warranty coverage:||In warranty|
|Care Pack type:||Electronic - For 1 year base warranty hardware|