WD Guardian Services Western Digital offers standard customer support and warranty to all WD Sentinel owners. WD Guardian Services provide additional support and warranty options for small business customers. Choose from the following technical support plans and extended warranty services that work best for your business.
Support level	Features
Standard Support	Free 30-day technical support, from the time of your first call. Available within the standard 3-year limited warranty period. Standard RMA services¹ Advance replacement options¹ Rapid hardware replacement for additional cost¹	Included
WD Guardian Express	Includes the standard support Hardware support and express parts replacement for the duration of the plan² Choose either a 1-year or a 3-year plan with an option to renew Must be activated within 30 days from the date of purchase
WD Guardian Pro	Business hours technical support for the duration of the plan³ Hardware support and express parts replacement2 for the duration of the plan Priority access to technical support through a dedicated support line Choose either a 1-year or a 3-year plan with an option to renew Must be activated within 30 days from the date of purchase

Warranty options⁴

Standard warranty

3-year limited warranty covers the enclosure, drives shipped at purchase and the power adapter.

Included

WD Guardian Extended Care

Extends the warranty for two additional years, for a total of a five year limited warranty.

Must be purchased and activated while your WD Sentinel product is still within its three year standard limited warranty period
WD Guardian Extended Care cannot be renewed for the same
WD Sentinel product

¹For more information about Standard RMA Services, Advance Replacement Options and Rapid Hardware Replacement, as well as turnaround times for your region, please visit http://support.wdc.com

²WD pays for shipping to customer site. Customer pays shipping of the old part back to WD. Next business day parts replacement is only available in North America, Monday through Friday, when calls are placed before noon Pacific Time. Turnaround time may vary based on time of call and the region.

³To obtain support phone numbers and hours in your region, please visit http://support.wdc.com.

⁴Visit www.WDGuardian.com for complete warranty and extended warranty details.

For turnaround times for parts replacement in other regions please visit http://support.wdc.com.