Alliance Business Technologies is an established and growing Managed Service Provider supporting clients across Australia. We pride ourselves on long-term partnerships, strong team collaboration, and delivering real value through technology.
We’re looking for an experienced Account Manager to join our team in a fully remote role. This position blends customer success and sales, making it ideal for someone who enjoys building trusted relationships while proactively identifying opportunities to help clients grow.
While this is a work-from-home position, regular customer visits are expected to maintain strong, face-to-face engagement.
About the Role
As an Account Manager, you’ll act as the primary point of contact for a portfolio of managed services clients. Your focus is on ensuring clients receive ongoing value while identifying opportunities to expand services in line with their business needs.
You’ll work closely with our technical and service delivery teams to ensure a seamless client experience in a highly collaborative environment.
Key Responsibilities
- Build and maintain strong, long-term relationships with clients
- Act as a trusted advisor, understanding each client’s business goals and challenges
- Drive customer success outcomes, ensuring clients realise value from our services
- Identify and develop sales opportunities within existing accounts
- Lead regular account reviews and strategic discussions
- Collaborate with internal teams to ensure consistent, high-quality service delivery
- Support onboarding, service changes, and continuous improvement initiatives
- Conduct in-person client visits to strengthen relationships and drive engagement
Skills & Experience
- Proven experience in account management within an MSP or IT services environment
- Demonstrated ability to balance relationship management and sales growth
- Strong communication and stakeholder engagement skills
- Commercial awareness with a consultative approach to selling
- Ability to translate business needs into practical technology solutions
- Familiarity with Microsoft 365, cloud, and managed services environments
Why Join Us
- Fully remote role – work from home with flexibility
- Be part of a collaborative, established MSP with a strong reputation
- Ongoing training and development opportunities
- 17.5% leave loading and travel rewards
- Staff discounts on IT hardware
- Clear opportunities for career growth within a Microsoft-focused environment
If you’re someone who enjoys building lasting client relationships, working as part of a supportive team, and driving both customer success and account growth, we’d love to hear from you.
Your application should include responses to the following questions:
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How many years’ experience do you have in an Account Management Role?
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Which of the following statements best describes your right to work in Australia?
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What’s your expected annual base salary?
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Do you have technical support experience?